If it does not offer the new install after the reboot you can download and install from here. No - will exit the utility and Malwarebytes 3 will not be downloaded, reinstalled or re-activated ( not recommended) Yes - will download, install and activate the latest version of Malwarebytes 3 Upon reboot, a prompt will appear: click Yes Additionally, stopping at this step is not recommended and will most likely not resolve your issue(s). No - will exit the utility and you will not be prompted (post reboot) to download, reinstall and re-activate ( not recommended) Yes - will proceed and post reboot you will be prompted to continue with the downloading, installation and activation of latest version of Malwarebytes 3 Once the cleanup process is completed, a prompt will appear:
MALWAREBYTES FREE VERSION 3.51 LICENSE KEY
Yes - will proceed with backing up the license key (Malwarebytes 3.x only) and initiating the cleanup process
Please run from an administrator account.Ī prompt with an option to clean up the system will appear: click Yes It won't give you access to that control but it should free up the action center so you do not receive that warning.ĭownload and run MB-CLEAN. Go ahead and try a clean install see below. If you are having licensing issues, please do the following: One of our experts will be able to assist you shortly. This file will include the FRST logs generated from the previous set of instructionsĪttach this file to your forum post by clicking on the "Drag files here to attach, or choose files." or simply drag the file to the attachment area This will produce one log file on your desktop: mb-check-results.zip Download MB-Check and save to your desktopĭouble-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK".Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt You can check here if you're not sure if your computer is 32-bit or 64-bitĭouble-click to run FRST and when the tool opens click "Yes" to the disclaimer Note: You need to run the version compatible with your system. Download FRST and save it to your desktop.NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. If you haven't done so already, please run these two tools and then attach the logs in your next reply:
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